Glenn Brule Friday's Keynote

KEYNOTE TITLE: If You're Not Part Of The Solution, You're Part Of The Problem

Glenn BruleGlenn Brule
ESI International
Friday, June 15, 2012For many business analysts around the world, their biggest challenge in succeeding in complex environments in not in the development of use cases, activity diagrams or even pouring over the endless amounts of data to understand current state business operations. Their biggest challenge in writing better requirements simply stated, is people. Their biggest challenge is navigating through a complex web of motivated behaviors that more often than not lead to conflict. Sadly for many of us, such conflict often clouds the real directive of doing what's best for an organization. The reality of it is that far too often we end up managing conflict more than we do requirements, armed with little more than our templates, software and Business Analysis credentials we do our best to navigate through turbulent times but with little or no concrete results.

Glenn Brûlé, Executive Director of Global Client Solutions at ESI International, will take you on a journey that will shift the balance from problem to solution. By sharing real world examples, he will guide the audience to understand what high impact interaction is, and combined with interaction intelligence address these very topics through, a dialogue to prepare you to:

  1. Identify the warning signs of conflict
  2. Demonstrate 5 ways to manage interactions
  3. Increasing productivity during the normal course of conversation, through interactive and collaborative requirements workshops
  4. Use the building blocks of dialogue and manage or even prevent difficult conversations