Monday, September 27, 8:45am - 10:00am

Handling Problem People? No Problem!
Roxanne Miller, Requirements Quest

When two or more persons are gathered, the probability for conflicts to arise is nearly 100 percent. However, you do not have to be a miracle worker to help people work together. Applying the skills of a good Facilitator can help the business analyst overcome situations that are potentially disastrous to requirements-gathering workshops. An effective team works according to the "Golden Rule" -- treat others as you'd want them to treat you. Recognized expert, Roxanne Miller focuses specifically on group dynamics and "problem people" characteristics, and provides suggestions for handling sticky situations. Roxanne reveals a repeatable, progressive "Be-Nice-to-Not-So-Nice" approach to intervene and stop individual or group behavior characteristics. Don't come in late, leave early, chat in side conversations, be too quiet, or be a loudmouth! Roxanne delivers an audience-interactive presentation and you just might be the 'butt' of her jokes (examples).

Learning Objectives:

• Identify a variety of potential problem people characteristics
• Gain an understanding of a progressive approach for intervening potential problem situations
• Apply the use of verbal, non-verbal, and body language techniques for getting people to 'behave'

Biography:

Roxanne Miller is a self proclaimed ‘Requirements Super Freak.' Roxanne's information-packed, high-energy sessions are always a crowd pleaser. She delivers practical advice and real-world stories from her work with state universities, government agencies and Fortune 500 enterprises.

Roxanne has been consulting on business analysis practices for over 15 years. She is a Certified Business Analysis Professional and an active member of the IIBA®. Her book, The Quest for Software Requirements, is an in-depth reference guide with over 2,000 elicitation questions and a tested framework to help individuals make their project work more efficient and effective.